Questions, answered.

Pulse is a weekly team check-in tool. Each member gets a short, structured prompt once a week. Responses are anonymous and aggregated, so managers see trends and signals without identifying individuals. The AI then surfaces coaching cards and suggested actions based on what the team is actually saying.

Pulse is not an annual survey, a 360-degree feedback tool, a performance review system, or a clinical mental health service. It does not diagnose, treat, or replace professional care. It is a team-sensing and coaching tool for managers who want to lead with more context.

Pulse is built for managers and HR leads in small-to-medium businesses, especially those without dedicated wellbeing or people operations teams. If you manage people and want to catch problems early without micromanaging, Pulse is designed for you.

Yes, Pulse is manager-led. A manager creates a team, invites members, and owns the dashboard. Team members respond anonymously — they do not need accounts or passwords.

Responses are stored without any link to names, email addresses, or user accounts. The system only knows that 'someone on this team' responded. We engineer anonymity into the data model itself, not just as a policy. Even the Pulse team cannot reconstruct who said what.

No. Managers see aggregated sentiment, themes, and trendlines. They cannot see individual responses, names, or any identifying metadata. This is enforced by the architecture, not just a setting.

On teams of three or fewer, Pulse delays showing detailed breakdowns until there are enough responses to protect identity. Managers still see high-level trends, but granular slices are withheld until the group is large enough.

HR sees what managers see: team-level trends and aggregated themes. They do not see individual responses or names. Organisation-wide rollups are aggregated across all teams and still contain no personally identifiable information.

Yes. Pulse is free for up to 15 people. You get full access to weekly check-ins, the manager dashboard, AI coaching cards, and crisis detection. No credit card required.

After 15 people, it is a flat per-seat monthly fee. There are no tiers, feature gates, or upsells. You pay for what you use. See our pricing page for the current rate.

No. We do not do annual contracts, minimum commitments, or sales calls. You can cancel any time. We treat small businesses like serious customers, not an afterthought.

We do not have a separate enterprise tier with opaque pricing. If you have specific needs around data residency, SSO, or custom integrations, contact us and we will be straightforward about what is possible and what it costs.

Most teams are up and running in under 10 minutes. Create an account, set your team name, invite members by email, and choose your first check-in schedule. Members do not need to install anything.

Members receive a simple, mobile-friendly form with a few short questions about their week. It takes 30 seconds to 2 minutes to complete. No app download, no login, no password.

Weekly by default. You can adjust the schedule, pause during holidays, or send an extra pulse if something important happens. The rhythm is yours to control.

Nothing punitive. Response rates are shown to managers so they know how representative the data is, but non-responders are never named or singled out. If response rates drop, Pulse suggests ways to improve participation without pressure.

Pulse has a built-in crisis detection layer. If a response contains language suggesting someone may be at risk, the system immediately surfaces a calm, clear protocol for the manager — including how to have the conversation, what not to say, and where to direct the person for professional support. Pulse does not try to handle crises itself; it equips the manager to respond appropriately.

No. Pulse is a workplace tool that helps managers notice patterns and start better conversations. It does not diagnose, treat, or replace qualified mental health professionals. Our crisis guidance always points people toward professional support.

All data is stored in the United Kingdom, in enterprise-grade data centres with SOC 2 and ISO 27001 compliance. We do not move data outside the UK without explicit consent.

Yes. We are UK GDPR-aligned by design. Anonymity is not a workaround — it is the architecture. We collect the minimum data necessary, store it only as long as needed, and make it easy to export or delete. Our Data Processing Agreement is available on request.

Yes. Managers can export team-level trends and reports at any time. Because responses are anonymous, exports contain no individual names or identifiable responses.

Yes. You can delete your account and all associated data from the settings page. Because of our anonymity model, this is irreversible — we cannot recover data after deletion because we do not know whose data is whose.

We are working on integrations with common HRIS platforms and Slack. If you have a specific platform you need, let us know and we will prioritise it.

Email us at hello@pulse-hr.co.uk. We are a small team, so you will usually hear back from a founder. For security or privacy matters, see our contact page for the right channel.